Refund Policy

Last updated: 7/26/2025

Credit-Based System

Bulk Indexer operates on a prepaid credit system where you purchase indexing credits that are consumed when you use our services. This system provides several benefits:

• Flexibility: Use credits when you need them, at your own pace
• No Expiration: Credits never expire and remain in your account indefinitely
• Fair Usage: Pay only for what you actually use
• Predictable Costs: Know exactly how much each indexing operation costs

No Refund Policy

All purchases of indexing credits are final and non-refundable. This policy exists because:

• Credits are digital goods that are immediately available for use
• Our service infrastructure and resources are allocated based on credit purchases
• Processing costs and third-party fees are incurred immediately upon purchase
• Credits can be used flexibly without time restrictions

How the Credit System Works

Purchasing Credits

• Credits are sold in packages (typically 1000 credits for $15)
• Payment is processed immediately upon purchase
• Credits are added to your account balance within minutes
• You can purchase additional credits at any time

Using Credits

• Each URL submitted for indexing consumes 1 credit
• Credits are deducted when indexing begins, not when submitted
• Failed submissions (due to invalid URLs) may not consume credits
• You can monitor your credit balance in your account dashboard

Service Guarantees

While we cannot offer refunds, we do provide service guarantees:

Success Rate Guarantee

• We maintain a 98.5%+ indexing success rate
• If our success rate falls below 90% in any month, we provide bonus credits
• Individual results may vary based on link quality and search engine policies

Processing Time Guarantee

• Most links are processed within 24-72 hours
• If processing takes longer than 7 days due to our system issues, we provide compensation credits
• Delays due to search engine changes or external factors are not covered

Exceptional Circumstances

In very limited circumstances, we may consider credit adjustments (not cash refunds):

Technical Issues

• System errors that prevent service delivery
• Billing errors resulting in incorrect charges
• Account access issues caused by our systems

Policy Violations

• If we terminate your account for policy violations, unused credits are forfeited
• Fraudulent purchases will result in account suspension without credit retention
• Chargebacks will result in permanent account suspension

Before You Purchase

To ensure you're satisfied with your purchase, we recommend:

• Start Small: Purchase a small credit package to test our service
• Read Documentation: Understand how our indexing process works
• Check Compatibility: Ensure your links meet our submission guidelines
• Contact Support: Ask questions before purchasing if you're unsure

Account Closure

If you decide to close your account:

• You can use remaining credits until your account is closed
• Unused credits will be forfeited upon account deletion
• We recommend using all credits before closing your account
• Account data will be deleted according to our Privacy Policy

Dispute Resolution

If you have concerns about billing or service issues:

1. Contact Support: Reach out to our support team first
2. Provide Details: Include specific information about your concern
3. Allow Time: Give us 5-7 business days to investigate and respond
4. Escalation: If unresolved, you may escalate through our terms and conditions

Alternative Solutions

If you're concerned about our no-refund policy, consider these alternatives:

• Free Trial: Many new accounts receive complimentary credits to test the service
• Small Purchases: Start with minimum credit packages to evaluate service quality
• Volume Discounts: Larger packages offer better per-credit value
• Account Sharing: Team or agency accounts can share credits among multiple users

Contact Us

If you have questions about this refund policy or need assistance:

• Email: billing@bulkindexer.net
• Support: support@bulkindexer.net
• Contact Form: Contact Page